Frequently Asked Questions
How long does a custom order take to process?
Processing times vary by product. Typically, custom apparel and gifts take 7-10 business days, while larger orders or business promotional items may take 14-21 days. Digital templates are delivered instantly.
Can I request revisions for my custom design?
Yes! We offer up to two rounds of minor revisions once the initial design proof is shared. Major changes to the design concept after production has started may incur additional fees.
What is your return policy for personalized items?
Since custom products are made specifically for you, we do not accept returns or exchanges unless the item arrives damaged or there is a production error on our part. Please review your proofs carefully.
Do you offer bulk discounts for business branding?
Absolutely! We offer tiered pricing for larger quantities. Contact us through the 'Request a Custom Quote' form with your project details and quantity for a personalized estimate.
Processing
Every Smile Away Customs piece is made to order. Custom apparel and gifts typically require 7-10 business days for design and production before they are ready for shipment.
Methods
We offer standard and expedited shipping options across the country. Shipping times vary by location, typically taking 3-5 business days via our trusted domestic carriers.
Tracking
Once your custom order has been shipped, you will receive a confirmation email containing your tracking number to monitor your delivery progress every step of the way.